Privacy Policy

Last updated: 5 April 2026

1. Introduction

EstateRecon ("we", "us", "our") is committed to protecting the privacy of our users. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform.

We comply with the Protection of Personal Information Act, 2013 (POPIA) and applicable South African data protection legislation.

2. Information We Collect

We collect the following categories of personal information:

  • Account information — name, email address, phone number, and agency or body corporate details.
  • Billing data — meter readings, unit information, tariff schedules, and invoice records.
  • Resident data — phone numbers and unit associations for portal access and communication.
  • Usage data — log data, device information, and analytics to improve the platform.

3. How We Use Your Information

  • To provide and maintain the EstateRecon platform
  • To calculate utility charges and generate invoices
  • To enable resident self-service portal access
  • To send billing notifications and service updates
  • To improve our platform and develop new features
  • To comply with legal obligations under the STSMA and POPIA

4. Data Sharing & Disclosure

We do not sell your personal information. We may share data with:

  • Managing agents — billing and unit data is shared with the managing agent responsible for your estate.
  • Service providers — infrastructure and cloud hosting providers who process data on our behalf.
  • Legal requirements — where required by law, court order, or regulatory authority.

5. Data Security

We implement appropriate technical and organisational measures to protect your personal information, including encryption in transit and at rest, row-level security for multi-tenant data isolation, and regular security reviews.

6. Data Retention

We retain personal information for as long as your account is active or as needed to provide services. Billing records are retained for the period required by applicable legislation. You may request deletion of your data at any time, subject to legal retention requirements.

7. Your Rights Under POPIA

You have the right to:

  • Access your personal information held by us
  • Request correction of inaccurate information
  • Request deletion of your information
  • Object to the processing of your information
  • Lodge a complaint with the Information Regulator

8. Contact

For privacy-related enquiries, contact us at privacy@estaterecon.co.za.